LU-ZÉ Bridal

Last updated: [04-09-2026]

1. Overview

At LU-ZÉ Bridal, each piece is created with intention and care. Due to the nature of our designs—many of which are custom or made-to-order—our return policy is limited and specific.

2. Custom & Made-to-Order Items

All custom and made-to-order garments are:

Final sale
Non-refundable
Non-exchangeable

These pieces are created specifically for each client based on their measurements, preferences, and design selections.

By placing a custom order, you agree to these terms.

3. Ready-to-Wear Items (If Applicable)

For non-custom items (if offered), returns or exchanges may be accepted under the following conditions:

Request must be made within 7 days of delivery
Item must be:
- Unworn
- Unused
- In original condition
- With all tags and packaging intact

Customers are responsible for return shipping costs.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

Custom garments
Altered items
Worn or damaged items
Final sale items
Accessories (for hygiene and handling reasons, if applicable)

5. Fittings & Adjustments

For custom orders:

Minor adjustments may be offered at our discretion
Additional alteration fees may apply
Clients are responsible for attending fittings (if applicable) or confirming measurements accurately

6. Cancellations

Orders may be canceled within 24 hours of purchase if production has not started
After this period, cancellations may not be possible

Deposits are non-refundable

7. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

Contact us within 48 hours of delivery
Provide photos and order details

We will review the issue and provide a resolution if applicable.

8. Shipping

Shipping fees are non-refundable
We are not responsible for delays caused by carriers or customs

9. Contact

For return or exchange inquiries, please contact:

LU-ZÉ Bridal
Email: [tu correo]